Business process automation (BPA) is the practice of replacing repetitive manual work with software that runs in the background — quoting, invoicing, lead routing, customer follow-ups, reporting. Done well, it removes the admin tax that quietly eats hours out of every working day. Done badly, it's a tangle of half-connected tools that nobody trusts. NetGate takes the second option off the table. Our approach is simple: audit your workflow, design the automation around how you actually work, build it in-house, operate it for you, and improve it as your business grows. We've automated quote-to-payment for tradies (Leado, our iOS app live on the App Store), 24/7 call handling for service businesses across Sydney, and AI-driven photo curation for content-heavy sites. Same Sydney team, end-to-end.
What we deliver
Every business has different bottlenecks. The four areas below are where we see the highest return — and the systems we ship most often.
Every channel — website forms, live chat, inbound calls, email enquiries — feeds one CRM. Leads are auto-tagged by source, service type and urgency, then routed to the right person. No more enquiries lost in a shared inbox. No more 'did anyone reply to that?' moments. The pipeline is visible, accountable, and runs whether you're at the desk or on a job site.
Benefits: Zero leads lost, faster response, full visibility.
Quote generated, sent, accepted, paid — without anyone touching a spreadsheet. Branded PDF goes to the customer, accept-quote one-click, deposit taken on the spot, invoice sent on completion, payment reminders fire automatically at 7, 14 and 30 days overdue. We've shipped this end-to-end for Australian tradies in Leado, and we tailor the same logic to whatever your trade or service looks like.
Benefits: Faster cash-in-hand, fewer overdues, zero chasing.
Confirmation emails, reminder SMS, post-job follow-ups, review requests — all triggered by events in your business. Customer books a quote? They get a confirmation SMS. Quote accepted? Deposit instructions go automatically. Job done? A review request fires three days later. Every touchpoint is professional, on-brand and delivered without anyone remembering to send it.
Benefits: Professional comms at every step, more reviews, no forgotten follow-ups.
Dashboards that update themselves with the data you actually need — leads this week, conversion rate, average quote value, overdue invoices, jobs in progress. Not 200 vanity metrics. The five or six numbers that tell you whether the business is healthy, refreshed in real time. Available on phone, tablet, desktop. No spreadsheets, no end-of-month scrambles.
Benefits: Real-time clarity, decisions backed by data, no manual reporting.
Why NetGate
Plenty of agencies will sell you a stack of disconnected tools. We design, build and operate the whole pipeline — and we ship our own.
Every business has its own workflow. A glass installer doesn't quote like a builder. A pest controller doesn't communicate with customers the way a salon does. We design the automation around YOU — your pricing logic, your service area, your team's habits. No forcing your business to bend around a generic SaaS template.
Leado is live on the App Store today (au.leado.app) — our own quoting and invoicing app for Australian tradies. We've automated lead capture, quoting, invoicing and customer comms for live clients across Sydney. When we recommend a process, it's because we've already shipped it — not because it sounded good in a workshop.
Our team is based in Sydney — design, development, support, all in one office. We deliver to clients across Melbourne, Brisbane, Perth, Adelaide and the regions over video call and screen-share. You always speak to the people who built your system. No offshore call centres, no ticket queues, no time-zone drag.
Where innovation meets functionality. We build cutting-edge Android applications that are user-friendly, highly performant and tailored to your unique business requirements — driving growth and engagement.
Learn moreConnectivity is the lifeline of the digital world, and our API services are the heartbeat. We specialise in developing and integrating APIs that ensure seamless communication and functionality across diverse platforms and systems.
Learn moreStreamlining connectivity and integration. We craft custom APIs that enable seamless integration, data exchange and functionality across diverse software applications — empowering your business with robust, secure and scalable connections.
Learn moreSimplifying connectivity with expert API integration. We connect disparate systems, streamline workflows, and enhance overall functionality — creating seamless connections between your business applications and third-party services.
Learn moreGeneric quoting tools weren't designed for builders. They don't understand line items broken into materials and labour. They don't handle progress payments. They don't know what a variation is. We build quoting software that does — designed around the way Australian builders, contractors and renovators actually work. Our flagship app, Leado, is live on the App Store (au.leado.app) — proof we ship real production software for Australian trades, not slide decks. For your build, we deliver itemised line-item quotes covering materials, labour, hours and GST; branded PDFs with your logo, colours and terms; customer e-sign acceptance; and one-tap conversion of accepted quotes into invoices structured around deposit, progress and final payments.
Learn moreNetGate is a Sydney-based business automation agency. We don't sell off-the-shelf software — we design, build and operate custom systems that quietly handle the work behind your business. Voice receptionists that take calls 24/7, AI chat that qualifies leads on your website, quote-and-invoice apps that close deals on the spot, photo workflows that publish themselves to your gallery. We've built our own iOS SaaS — Leado, our quoting and invoicing app for tradies, live on the App Store — and we operate similar systems for Sydney service businesses today. The difference: clients don't wonder what tools we use. They just see fewer phone calls, faster quotes, and customers booking themselves. End-to-end automation, designed and run by one Sydney team.
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