Business Process Automation, Tailored to Your Business

Business process automation (BPA) is the use of custom software to replace repetitive manual work — the kind of admin that adds no value but eats hours every week. Common examples: quoting, invoicing, sending appointment reminders, routing inbound leads, generating reports, chasing overdue payments. The goal is to remove the human bottleneck on tasks that don't need a human to do them, so your team focuses on the work that actually requires judgement. NetGate is a business automation agency — we design and build BPA systems for Australian businesses.

Start with the process that costs you the most time AND has the most rules. Quoting and invoicing are usually top of the list — they're repetitive, structured, and they directly affect cash flow. After that: inbound lead capture and routing, customer communications (confirmations, reminders, review requests), and reporting. We start every engagement with a free audit — we'll map your workflow, identify the highest-friction processes, and show you which ones return the fastest payback. Some clients automate one process and stop there. Others build a full pipeline over 12 months.

It depends on scope. A focused single-process automation — say, replacing manual quote PDFs with a tap-to-quote app — typically ships in 4 to 8 weeks from kick-off. A full quote-to-cash pipeline with accounting sync takes 10 to 16 weeks. Larger multi-system rollouts run 4-6 months. We work in fortnightly sprints and you see working software at the end of each one. You're never six months in wondering what's been built.

The biggest wins are usually time saved and revenue captured, not cost cut. A small service business that automates inbound calls typically captures 10-30 leads a month it was previously missing — at average quote values of $300-$2,000, that's tens of thousands a year. A quote-to-cash automation often shaves 5-10 hours a week of admin off the owner's plate. Most projects pay for themselves in 6-12 months. We'll model the expected ROI against your actual numbers before quoting — see contact us to set up a free strategy call.

Tradies are our specialty because Leado is built for that market — but the same automation principles apply to almost any service business. We've built or operate systems for glass installers, pest controllers, builders, salons, professional services and content-heavy sites. If your business has repetitive admin (quotes, invoices, appointments, customer follow-ups, reporting), there's almost certainly an automation that returns a fast payback. The only industries we tend to decline are highly regulated (medical, legal, financial advice) where compliance overhead is the dominant cost — that's not our wheelhouse.