Software Integration Services

API integration connects two systems in real time using each platform's published interface — used when the data is small, the latency matters, and the systems both expose modern APIs. Middleware sits in between many systems as a translation and orchestration layer (iPaaS tools like MuleSoft or Boomi, or custom services) — used when you have five or more systems and a single point-to-point approach has become unmaintainable. ETL (Extract, Transform, Load) moves large data volumes in scheduled batches, typically into a warehouse for analytics. Most real-world stacks use all three. We design the right mix for your scale, not a one-size-fits-all answer.

Low-code platforms (Zapier, Make, n8n) are the right choice when the integration is simple, low-volume (under ~10,000 operations a month), uses common SaaS tools, and doesn't have strict latency or compliance requirements. They're fast to build and cheap to maintain. Custom integration becomes the better choice when you need real-time performance, high transaction volumes, complex transformation logic, on-premise systems, regulated data (health, finance), or features the SaaS connectors don't expose. We're happy to build the cheapest version that works — sometimes that's an n8n workflow we hand back to you, sometimes it's a Node service deployed to your cloud.

Yes. Common integration technology projects we deliver include Salesforce ↔ ERP (NetSuite, SAP, Microsoft Dynamics), HubSpot ↔ accounting (Xero, MYOB, QuickBooks), Shopify ↔ inventory and 3PL, and bidirectional sync between marketing automation, CRM, and data warehouse. We work with each platform's official API where one exists (Salesforce REST/Bulk, HubSpot v3, NetSuite SuiteTalk, Xero OAuth) and design the field mapping, conflict resolution, and error-recovery logic up front. If your platforms expose webhooks, we use them for real-time updates rather than polling.

Every integration ships with three things: an error-handling strategy (retry with exponential backoff, dead-letter queue for permanent failures, alerting to Slack/email/PagerDuty), an observability layer (structured logs, tracing across systems, dashboards showing throughput and failure rates), and a security model (OAuth or API-key rotation, secrets in a vault not config files, payload encryption in transit and at rest, IP allow-listing where supported). Integrations fail silently more often than people realise — proactive monitoring is the difference between catching a broken sync the same hour and discovering it three weeks later when finance reconciles.

A simple two-system integration (e.g. Shopify to Xero, Klaviyo to a CRM) typically takes 2-4 weeks and runs $4,000-$12,000 + GST. A medium-complexity multi-system project (CRM, ERP, e-commerce, marketing platform with bidirectional sync and custom transformation logic) is 8-16 weeks and $20,000-$80,000. Enterprise integration platforms with middleware, custom data pipelines, and ongoing managed services are scoped per phase. If your project is API-led, our API integration and API development teams handle the build end-to-end, including any custom APIs your legacy systems are missing.